Our Services
Pre-Sales
We aim to be your reliable strategic partner, offering comprehensive support from the very beginning. Our core philosophy is to provide a "one-stop procurement" solution that integrates supply chain resources and processes, helping you save on purchasing costs and management efforts while building a stronger and more efficient supply chain. Whether you have new product ideas, technical questions, or project needs, feel free to reach out to us. We remain highly responsive and are always ready for in-depth discussions.
During the Sales Process
Once an order is confirmed, we strictly follow our commitment plan to ensure you receive exactly what you expect. The entire production process is transparent, with real-time progress tracking. We proactively provide clear updates at key milestones and closely monitor the supply chain to ensure on-time delivery at every step. Potential risks are anticipated in advance to minimize unexpected situations, guaranteeing that your products arrive at the designated location on schedule without disrupting your production or sales plans. We honor our promises.
After-Sales Service
In after-sales support, we remain unwavering in our commitment to quality assurance and customer relationship management. If you report a quality issue, we will act within 72 hours, swiftly deploying a dedicated team to investigate, identify the cause, and resolve the issue. We strive to address any concerns as quickly as possible and minimize impact on your operations.
FAQ
Q1-what is your main products line?
From school stationery to office sationery .main products line notebook ,school bag ,pen and school kits
Q2-what is your ECO material adopt in the products?
The shoulder straps, back pads, and other exterior materials and accessories, such as zippers, used in our backpacks are all biodegradable, breaking down naturally into harmless substances. Natural materials include cotton, linen, and bamboo. The exterior fabrics used in our backpacks, such as canvas and cotton-linen, are environmentally friendly and breathable. Other stationery plastics, such as PP, PS, ABS, TPR, and HDPE, can be recycled and reused to make rulers, desk organizers, and clipboards, reducing pollution.
Q3-You have sales target finished amount requirement to the distributor?
First year we don't have target ,second year our sales target is USD50000.00/year, And then 20% incrasing annually
Q4-What's the payment term?
Payment by Western Union or Escrow, T/T 30% deposit before producing and 70% balance for bulk order before shipment. We also accept B/L or Trade Assurance through...
Q5-Can I delivery the goods from other supplier to your factory? Then load together?
We can store or ship the goods together
Q6-When will you leave your factory and to have your spring festival holidays?
normally we begin our holiday 3 days before spring festial till to 7days after spring holiday , total 10days
Q7-Will you will attend the fair to show your products?
yes ,we will attend the fair to show our products.We recently participated in the Hong Kong Exhibition, Ningbo Exhibition, Dubai Exhibition, Canton Fair
Q8-How to start an order with you?
First, let us know your requirements or application. We will quote according to your requirements or our suggestions. Then you confirm the samples and place a deposit for the order.Finallt, we arrange the production of the agreed product.
Q9-How long it takes you to provide the designing options for us?
We provide design solutions within one week
Q10-What is your products standardization?
our products standard is based on international or your country standard , if you don't have ,we can do per chinese standard .
Q11-What is your delivery time?
Generally 3-4 days after payment for stock, 30-40 days after payment for customized orders. It depends on the products and quantity.
Q12-Can you can design the product according to our size?
We can design products according to your size
Q13-How many years have your company made this kind of product?
already 20 years we products our products
Q14-How many staffs do you have in your factory?
150 people
Q15-How can I to be your agent in my country?
please sent email to me for authority letter ,and make order with MOQ
Q16-Do you have any real project pictures of the product?
We have real factory equipment and machines and can provide factory photos or factory videos.
Q17-Where is your factory located?
Ningbo ninghai
Q18-What are your terms of delivery ? How long is your delivery time?
We delivery method are EXW, FOB, CFR, CIF, DDU,by air, or by sea. time is 35 days.
Q19-Which port will you ship the goods from ?
We offer price of EXW prices. You can choose delivery by air, vessel, or international express. Shipping ports can be Ningbo or Shanghai.
Q20-Do you have detailed and professional installation manual?
yes , we have .If customers need product manuals, we will provide detailed manuals.
Q21-Do you provide sample? Free or charge?
We provide existing samples for free, but freight will be on your side. For customized samples, we will charge a sample fee. After placing an order, we will refund the sample fee.
Q22-What is your term of payment?
Our payment is 30% before production and 70% after B/L. It is considered as full payment.
Q23-If OEM is acceptable? What is your MOQ?
yes , we do OEM .Different items have different MOQ , we need discuss per products
Q24-Are you a trading company or a manufacturer?
we are trading and manufacturer
Q25-How many production lines in your factory?
we have 10 production lines in our factory
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